PIM Islamabad Art of Managing Conflict Effectively Course 25th March 2019
March 25-26, 2019
@ PIM, Islamabad.
Prevention is better than cure. Workplace conflict is inevitable in any business thus it is essential that all managers, supervisors and business leaders must be equipped with the essential elements of managing and resolving conflicts in a positive manner. Having an improved understanding of conflict better prepares participants to be able to implement workplace conflict management.
This Two-day course has a mixture of theory and practical exercises designed to facilitate participants in understanding conflict, sensing signs of conflict escalation, responding to such signs with appropriate actions and lastly using effective techniques to resolve the conflict.
Myths related to workplace conflict
Forms of conflict in the organizations
Causes and conflict provoking behaviors’
Consequences of conflict on individual to organization’s performance
Communication styles as barriers to dealing with conflict
The IBR (interest based relational approach)
Conflict resolution process
Pitfalls of the conflict and dealing with them
Styles of dealing with conflict
Gain a thorough understanding of the
Sources, causes and types of conflict
Understanding all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Learn to apply the conflict resolution process to all types of conflict
Learn how to break out and use parts of the process to prevent conflict
Develop communication tools to breakdown conflicts into reasonable pieces of solutions
This course is designed for the manager/individuals at all levels who want to equip themselves with the art and science of managing and resolving conflict and conflicting situation in a more effective manner.
Human Resource & General Management
Working as senior Management Counselor and Head of Program Office Lahore at PIM. Her area of specialization are Human Resource and General Management.
Duration: Two Full Days (9:30 AM to 4:30 PM)