PIM Karachi Customer Service Excellence Course 25th March 2019
March 25 – 26, 2019
Venue: PIM, Karachi.
Customer Service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Research shows that there is 82% chance that customers will repurchase from a company where they are satisfied. On the other hand there is 91% chance that poor service will dissuade a customer from ever going back to a company. This training is designed to highlight the importance of customer services to the training participants and to equip them with effective tools and techniques required for providing superior customer services.
After the workshop, you will be able to:
To highlight the importance of customer care for an organization
To understand the concept of service quality for enhanced customer satisfaction
To learn the effective tools and techniques for providing superior customer services
To learn to handle dissatisfied and disgruntled customer
Fundamentals concepts in customer service
The concept of Service Quality in serving the customer
Achieving Service Quality for enriched customer experience
Handling various forms of customer contact situations
Handling Unsatisfied and angry Customer
Sales and Marketing professionals
Customer services professionals
Anyone in an organization dealing with customers
Supply Chain & Operations Management
Working as Registrar & Deputy General Manager at PIM. His areas of specialization are Supply Chain and Operations Management.
Duration: Two Full Days (9:30 AM to 4:30 PM)