Home / Jobs in Pakistan / Ufone PTML Jobs 25 April 2019, Contact Center Executive, Regional Manager

Ufone PTML Jobs 25 April 2019, Contact Center Executive, Regional Manager

UFONE PAKISTAN CAREERS

At Ufone, we do everything we can to create a learning environment for students and fresh graduates. Our internship programs see a continuous flow of placements in all functional areas, enhancing an intern’s ability to learn via real-time projects. Being on the forefront of the cellular industry, we guarantee an unparalleled learning experience that builds on your skills. Whether your academics are in technology, finance, human resources, marketing or law, we have something to offer you.

Ufone PTML Jobs 25 April 2019, Contact Center Executive, Regional Manager

Ufone (PTML) is a wholly owned subsidiary of PTCL established to operate cellular telephony. The company commenced its operations, under the brand name of Ufone, from Islamabad on January 29, 2001, 26% of its shares have been acquired by Emirates Telecommunication Corporation (Etisalat). Ufone now has network coverage in more than 4536 locations and across all major highways of the country.Company is operating under logo of “Its all about U”

Postions:

 

Contact Center Executive-Karachi, Islamabad, Lahore

To explore the possibility of working together with PTML through our service provider(s) you may apply on the job posted below.

Job Purpose:

We are looking for a Call Center Agent for Karachi, Islamabad & Lahore.

The core purpose of this position is to respond to customer queries, complaints or requests received through incoming calls at Call Center. The incumbent in this position would be responsible to ensure that all interactions are conducted in accordance with the defined Service Standards.

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Roles & Responsibilities:

  • To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs
  • To achieve assigned quantitative targets effectively as per pre-defined parameters
  • To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques
  • To remain updated on all current policies, procedures, promotions, products, and value added services offered by the company by attending shift meetings and refresher sessions
  • To follow the company policies & procedures dutifully

Education Requirement:

Minimum Bachelor’s degree from a recognized university

Experience Required:

  • Fresh Graduate Required (Previous Call Center experience will be preferred)

Required Skills:

  • Good customer focus
  • Good verbal and written communication skills in Urdu and English
  • Proficient in MS office
  • Good problem solving skills
  • Ability to deal with difficult situations
  • Ability to work on multiple tasks and achieving assigned targets

Employment Type:

The position is available with PTML’s service provider HRSG Outsourcing engaged in providing services to PTML for various projects. 

Note: The shortlisted candidates will be contacted within 8 working days of closure of position.

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Customer Service

  • Industries

    Telecommunications

 

Regional Manager- Retail Sales

Ufone Kohat, Khyber Pakhtunkhwa, Pakistan

Job Purpose:

This position is responsible for managing sales team and channel, and for supervising the franchise and, staff members/Area Retail Managers for day-to-day business activities. The incumbent will ensure retail distribution of Ufone products in the assigned areas. This position is important with respect to monitoring and execution of the weight and numeric target achievement, for the implementation of company polices and for close liaison with management.

Job Responsibilities:

  • Ensure target achievement of recharge, Mobile Financial Services (MFS) and other Ufone products
  • Responsible to mange/supervise a team of Area Retail Managers, franchisees, and  Sales Officers
  • Retail & Franchise channel management – Manage the retail and franchise network of Ufone in assigned areas as directed by Management
  • Training & development of Area Retail Managers and Sales Officers
  • Retail channel development – Focus on new outlet development and competition analysis

Designation Level:

  • Manager

 

Reporting to:

  • Senior Manager

 

Employment Type:

  • Permanent

 

Education (Qualification / Certifications)

  • Minimum Bachelors degree from a reputable university
  • Preferably Masters degree

 

Years of Experience:

7+ years experience

 

Skills and Expertise:

    • Knowledge of Retail channel management
    • Franchise Management
    • Good Communication skills
    • Proficient in Microsoft Office
    • Analytical & forecasting skills

Note: The shortlisted candidates will be contacted within 8 working days of closure of position.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    SalesDistributionMarketing

  • Industries

    Telecommunications

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2 comments

  1. how I apply for the job ?

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